Delivery & Returns Information
When you place an order with us, you have a number of delivery options available:
- UK Royal Mail:
Order value: £0.00 - £2.00 – Free DPD Home Call 2/3 days: £2.01 - £30.00 - £3.50 £30.01 and above - £5.50
- UK Next Day Express delivery by DPD: £12.00
Orders placed after 2pm will not be shipped until the next day. Orders placed after 2pm on Friday will not be shipped until Monday.
- Europe* DPD Classic delivery:
Order value up to: £20.00 - £10.00 £20.01 and above - £15.00
- Rest of the World** delivery by DPD: £25.00
* Countries that qualify for Europe delivery are as follows: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden
** Deliveries to Australia, New Zealand and Indonesia will be charged at £35 for shipping
Is my package insured?
Not as standard but this can be arranged as an optional extra and at an additional cost to you. Please contact us at email@example.com before placing your order.
Will there be any additional Duties / Taxes payable on my order?
For customers outside the European Union, the VAT will be deducted accordingly at the checkout. Customers outside the European Union who are liable for any import duty, customs and local taxes will be required to pay them in full. Kappa Retail Ltd will always mark orders for overseas true to the content and price of what is in the package, and we will not falsify or provide misleading information in order for the customer to avoid paying any import duty, customs and/or local taxes.
You can get a full refund or exchange an item for any reason for an alternative product within 14 days of the original purchase. Please email firstname.lastname@example.org with your order number, your name and address, details of the product, reason for return and if you require a refund or an exchange. We will then contact you with details of how to proceed. Items must be returned to us as new with original packaging, tags and in a saleable condition*. Shipping charges for the return of the goods will be paid for by you and we suggest you use a service that requires proof or delivery (e.g a signature) as we cannot be responsible for returns that go missing in transit and not received by us.
For refunds please allow 5 - 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase.
*Saleable condition - when trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. Please also ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. We also regret that we are unable to offer exchanges or refunds on items of replica kit which have been personalized (by printing a name, number or arm badges) except where garments are faulty. Please satisfy yourself before ordering that you have selected a suitable size item by referring to our Size Guide on the product pages, or by contacting us for advice.
Due to technical processes used, it is imperative that each individual garments' washing instructions are followed exactly as stated on the care label. We will not accept returns that have been soiled, torn or damaged due to incorrect washing.
We regret we can only exchange sale items in the 14 day period. We do not offer refunds on sale items unless the product is faulty. This does not affect your Statutory Rights