FAQ

How do I contact your customer services?

The best way to contact us is to email at info@dcfcmegastore.com Please note we are unable to take orders over the phone.

Once you have placed an order online, if you have any queries please contact us at info@dcfcmegastore.com or on 08714721884. It will help us if you can quote your order number whenever you contact us.

When will there be someone available to answer my query?

Our office is staffed Monday-Friday 7am-5pm.

What is dcfcmegastore.com refunds and returns policy?

You can get a full refund or exchange an item for any reason for an alternative product within 30 days of the original purchase. Please email sales@dcfcmegastore.com with your order number, your name and address, details of the product, reason for return and if you require a refund or an exchange. We will then contact you with details of how to proceed. Items must be returned to us as new with original packaging, tags and in a saleable condition*. Shipping charges for the return of the goods will be paid for by you and we suggest you use a service that requires proof or delivery (e.g a signature) as we cannot be responsible for returns that go missing in transit and not received by us.

For refunds please allow 5 - 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase.

*Saleable condition - when trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. Please also ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. We also regret that we are unable to offer exchanges or refunds on items of replica kit which have been personalized (by printing a name, number or arm badges) except where garments are faulty. Please satisfy yourself before ordering that you have selected a suitable size item by referring to our Size Guide on the product pages, or by contacting us for advice.

Due to technical processes used, it is imperative that each individual garments' washing instructions are followed exactly as stated on the care label. We will not accept returns that have been soiled, torn or damaged due to incorrect washing.

 

What do I do if I receive a faulty or damaged item?

In the unlikely event that the item is sub-standard or we have sent you the wrong product please email sales@dcfcmegastore.com your order number, your name and address, details of the product, reason for return and if you require a refund or a replacement. We will then send you instructions.

For refunds please allow 5 - 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

dcfcmegastore.com will pay the reasonable and pre-agreed shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.

What payment methods does dcfcmegastore.com accept?

GLD Retail Ltd can only supply goods that are ordered through the dcfcmegastore.com website. All payments including all shipping, handling and packing fees must be made by either credit or debit card. dcfcmegastore.com cannot accept any other form of payment such as cheques, postal orders or cash.

Are there other ways to order besides ordering online?

Unfortunately orders can only be placed online, however if you have any queries please contact us at info@dcfcmegastore.com.

Do you have a size guide?

All our sizes and dimensions can be viewed at this link... Size Guide

Is it safe to use my credit / debit card online at dcfcmegastore.com?

To help ensure that your shopping experience is safe, simple and secure, GLD Retail Ltd uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including your name, address and credit card details. This encryption ensures that nobody can read the information being sent between your pc and our website.

SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server and it also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.

Can Season Ticket holders or Members get discount?

At present we regret we cannot offer discounts against online purchase.

Does dcfcmegastore.com deliver to Post Office boxes?

The only PO Box addresses we can deliver to are those of the BFPO service.

How will I know you received my order?

dcfcmegastore.com will send you a confirmation email acknowledging receipt of your order.

How quickly will my order arrive?

All UK orders for items held in stock are normally dispatched at latest the next working day. The time taken for delivery will depend on the delivery option you choose when you place your order. Our delivery options include standard (3-5 days) Royal Mail Registered, DHL (next day) and shipping to Europe and the Rest of the World.

Unfortunately we are unable to offer a guaranteed Saturday delivery. In some circumstances Royal Mail our our couriers will deliver on Saturdays, but this remains at the control of these companies.

My order has not arrived what should I do?

If you haven't received your order within the timeframe for your chosen delivery option listed above, please email sales@dcfcmegastore.com with your order number and contact details and we'll get back to you as soon as we can.

Very occasionally, packages do get lost in transit. If this happens and the error can be traced to us we will replace your order at no charge to you. However, if your package has been delivered and signed for at the specified delivery address, dcfcmegastore.com cannot be held responsible and will not replace the items.

How much do you charge for shipping?

When you place an order with us, you have a number of delivery options available:

  •  UK DELIVERY  £10.01- £45.00 - £2.99
     
    DPD Home Call 3-5 days:  
    £45.01 and above - FREE
  • UK 1-2 Day Express delivery by DPD: £4.99
  • Europe* DPD Classic delivery:
    Order value up to: £20.00 - £10.00
    £20.01 and above - £15.00
  • Rest of the World** delivery by DPD: £25.00

* Countries that qualify for Europe delivery are as follows: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden
** Deliveries to Australia, New Zealand and Indonesia will be charged at £35 for shipping

Is my package insured?

Not as standard but this can be arranged as an optional extra and at an additional cost to you. Please contact us at sales@dcfcmegastore.com before placing your order.

Will there be any additional Duties / Taxes payable on my order?

For customers outside the European Union, the VAT will be deducted accordingly at the checkout. Customers outside the European Union who are liable for any import duty, customs and local taxes will be required to pay them in full. GLD Retail Ltd will always mark orders for overseas true to the content and price of what is in the package, and we will not falsify or provide misleading information in order for the customer to avoid paying any import duty, customs and/or local taxes.

Is my personal information kept private?

INTRODUCTION  

 Welcome to the GL DAMECK LTD privacy notice.

 GL DAMECK LTD respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE

 2. THE DATA WE COLLECT ABOUT YOU

 3. HOW IS YOUR PERSONAL DATA COLLECTED

 4. HOW WE USE YOUR PERSONAL DATA

 5. DISCLOSURES OF YOUR PERSONAL DATA

 6. INTERNATIONAL TRANSFERS

 7. DATA SECURITY

 8. DATA RETENTION

9. YOUR LEGAL RIGHTS

 10. GLOSSARY

 1.  IMPORTANT INFORMATION AND WHO WE ARE  

 PURPOSE OF THIS PRIVACY NOTICE  

 This privacy notice aims to give you information on how GL DAMECK collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service or take part in a competition.

 This website is not intended for children and we do not knowingly collect data relating to children.

 It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

 CONTROLLER  

 GL DAMECK LTD is the controller and responsible for your personal data (collectively referred to as ”GL DAMECK LTD”, “we”, “us” or “our” in this privacy notice).

 We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice please contact the DPO using the details set out below.

 CONTACT DETAILS  

 Our full details are:

 Full name of legal entity: GL DAMECK LTD

 Name or title of [DPO]: Louise Burrel

 Email address: L.Burrell@gldgroup.com

 Postal address: GL DAMECK LTD, Yard Road, Perthshire, PH10 6NW

 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES  

 The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.

 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 THIRD-PARTY LINKS  

 This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 2.  THE DATA WE COLLECT ABOUT YOU  

 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

 •      Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].

•      Contact Data includes [billing address, delivery address, email address and telephone numbers].

•      Financial Data includes [bank account and payment card details].

•      Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].

•      Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].

•      Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].

•      Usage Data includes [information about how you use our website, products and services].

•      Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 IF YOU FAIL TO PROVIDE PERSONAL DATA  

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 3.  HOW IS YOUR PERSONAL DATA COLLECTED?  

 We use different methods to collect data from and about you including through:

 •      Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you

•      apply for our products or services;

•      create an account on our website;

•      subscribe to our service or publications;

•      request marketing to be sent to you;

•      enter a competition, promotion or survey; or

•      give us some feedback.

•      Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

4.  HOW WE USE YOUR PERSONAL DATA  

 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 •      Where we need to perform the contract we are about to enter into or have entered into with you.

•      Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

•      Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by Contacting us.

  PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  

 We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 Purpose/Activity

 
Type of data

 
Lawful basis for processing including basis of legitimate interest

 
To register you as a new customer

 
(a) Identity

(b) Contact

 
Performance of a contract with you

 
To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 
(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 
(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

 
To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

 
(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

 
(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

 
To enable you to partake in a prize draw, competition or complete a survey

 
(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

 
(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

 
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

 
(a) Identity

(b) Contact

(c) Technical

 
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

 
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

 
(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

 
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

 
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

 
(a) Technical

(b) Usage

 
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 
To make suggestions and recommendations to you about goods or services that may be of interest to you

 
(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

 
Necessary for our legitimate interests (to develop our products/services and grow our business)

 
 

 

MARKETING  

 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

 

PROMOTIONAL OFFERS FROM US  

 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

 

You will receive marketing communications from us if you have requested information from us or purchased [goods or services] from us [or if you provided us with your details when you entered a competition or registered for a promotion] and, in each case, you have not opted out of receiving that marketing.

 

THIRD-PARTY MARKETING  

We will get your express opt-in consent before we share your personal data with any company outside the [COMPANY] group of companies for marketing purposes.

 

OPTING OUT  

 

You can ask us or third parties to stop sending you marketing messages at any time by Contacting us at any time.

 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

CHANGE OF PURPOSE  

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.

 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

5.  DISCLOSURES OF YOUR PERSONAL DATA  

 

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

 

•      Internal Third Parties as set out in the Glossary.

•      External Third Parties as set out in the Glossary.

•      Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

6.  INTERNATIONAL TRANSFERS  

 

 We do not transfer your personal data outside the European Economic Area (EEA).

 

 

7.  DATA SECURITY  

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8.  DATA RETENTION  

 

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

 

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9.  YOUR LEGAL RIGHTS  

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

 

•      Request access to your personal data.

•      Request correction of your personal data.

•      Request erasure of your personal data.

•      Object to processing of your personal data.

•      Request restriction of processing your personal data.

•      Request transfer of your personal data.

•      Right to withdraw consent.

If you wish to exercise any of the rights set out above, please Contact us

 

NO FEE USUALLY REQUIRED  

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

WHAT WE MAY NEED FROM YOU  

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

TIME LIMIT TO RESPOND  

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

10.  GLOSSARY  

 

LAWFUL BASIS  

 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us

 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

 

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

THIRD PARTIES  

 

INTERNAL THIRD PARTIES  

 

Other companies in the [COMPANY] Group [acting as joint controllers or processors] and who are based [SPECIFIC COUNTRIES] and provide [IT and system administration services and undertake leadership reporting].

 

EXTERNAL THIRD PARTIES  

 

•      Service providers MTC Media based in the United Kingdom who provide IT and system administration services.

•      Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in the United Kingdom who provide [consultancy, banking, legal, insurance and accounting services].

•      HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based [in the United Kingdom] [who require reporting of processing activities in certain circumstances].

 

YOUR LEGAL RIGHTS  

 

You have the right to:

 

    Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

    Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

Do you waive VAT for VAT exempt countries?

Unfortunately at the moment we are unable to offer this.